Saturday 14 January 2012

Frequently Asked Questions (FAQ)

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PAJAK GADAI WANGI Kuching
Licensed pawn shop.
Tel: 082 – 348229 Fax: 082 – 331022 Twitter: twitter.com/pajakgadaiwangi
Business Hours: Mon - Sat 8am - 5.30pm;   Sunday and Public Holiday Closed.

FAQ (Frequently Asked Questions):

1.  What services does Pajak Gadai Wangi provide?
  • Pajak Gadai Wangi is a licensed pawnshop. 
  • We provide cash loans. The interest for our loans is 2% per month.
  • Customers store their gold or jewellery with us as security for the duration of the loan and redeem their items when the loan is repaid. 

2.  What does “pawn” mean?
  • “Pawn” means depositing your valuables with a pawnbroker as security to obtain a loan.
  • Unlike selling your valuables outright, a pawn gives you the option of reclaiming your items.
  • Pawning is simple: You bring us gold or jewellery, we loan you cash, you pay us back plus a small fee, you get your goods back.
  • If you want the option of keeping your goods, then a pawn is the answer.

3.   How does our loan work?
  • Most transactions at Pajak Gadai Wangi require only a few minutes.
  • We appraise your gold and jewellery based on market prices of the day. 
  • Once an agreement is reached, the customer will receive a pawn ticket and cash instantly. 
  • The loan duration is 6 months.
  • Customers can redeem their pawned items anytime within 6 months.
  • The loan duration can be extended for another 6 months by paying any interest due. 

4.  What can I pawn?
  • You can get a cash loan at Pajak Gadai Wangi using gold, platinum, silver, jewellery and diamonds as collateral.
  • We accept gold of various grades of fineness, white gold, gold watches, gold bars, gold coins/dinars etc. Gold items which are damaged are also accepted.
  • All gold jewellery: rings, bracelets, chains, necklaces, pendants, bangles, earrings, hollow gold jewellery and gold jewellery with stones etc.
  • If you are unsure if we will accept your items, please contact us.

5.  How much can I get?
  • Our appraisal is based on the value of the items that a customer wishes to pawn.
  • We aim to give you the highest loan amount for your valuables.

6.  Who can pawn?
  • All customers must be 18 years of age and above and possess a valid identification document such as Mykad or passport.
  • You must be the legal owner of the items that you wish to pawn.
 
7.  How is interest calculated?
  • Interest is 2% of the loaned amount per month.  E.g. A customer who borrows RM100 pays only RM2 in interest a month.
  • Customers only pay interest for the duration of their loan. Eg. A customer who is loaned RM100 and redeems his item within 3 months pays only a total of RM6 in interest (RM2 x 3 months).

8.  What is the duration of the loan?
  • The loan duration is for 6 months or earlier.
  • Customers can redeem their items anytime within the 6-month loan term.
  • Loans are renewable and can be extended for another 6 months.

9.  Do I have to make any monthly payments for my loan?
  • Monthly interest payments are not necessary.
  • Customers only need to pay any interest due when redeeming their pawned items or at the end of the 6-month loan term.
 
10.  Can I make payments by instalments?
  • Customers have the flexibility to make payments in any amount.

11.  How do I know if my loan is about to expire?
  • The expiry date of a loan is six months from the pawn date.
  • The expiry date of a loan is written on the pawn ticket issued to the customer.
  • Pajak Gadai Wangi will contact the customer by phone or mail before the expiry of a loan so that customers are reminded to redeem or renew their loans on time.
 
12.  How can I extend the duration of my loan?
  • Please visit us and bring along your Identification Card and pawn ticket.
  • You will need to pay any interest due.
  • Your loan will be extended for another 6 months.
  • We will issue you with a new pawn ticket.
 
13.  How can I replace a lost/ stolen pawn ticket?
  • Please visit us to make a lost/ stolen pawn ticket report and bring along your Identification Card.
  • You will be issued with a new pawn ticket within minutes.

14.  Can I redeem my items before the 6 month loan duration has expired?
  • Customers can redeem their items anytime before the 6-month loan term has expired.
  • There is no penalty for redeeming your items before the 6-month loan term has expired.
15.  Will my items be safe?
  • We take security and safety very seriously. 
  • Pajak Gadai Wangi utilises round the clock video surveillance, alarm systems and vault storage to protect your valuables.
  •  Your valuables will not be tampered with. 

16.  Is the buying/ selling of pawn ticket(s) legal?
  • The buying and selling of pawn ticket(s) is illegal.
  • Illegal money lenders buy pawn tickets in order to charge borrowers a much higher rate of interest, often more than 5%.
  • Our customers can renew their pawn tickets easily at Pajak Gadai Wangi by paying any interest due and have their loan duration extended for another 6 months.

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