Showing posts with label FAQ. Show all posts
Showing posts with label FAQ. Show all posts

Saturday, 14 January 2012

Frequently Asked Questions (FAQ)

Baca laman ini dalam Bahasa Malaysia

PAJAK GADAI WANGI Kuching
Licensed pawn shop.
Tel: 082 – 348229 Fax: 082 – 331022 Twitter: twitter.com/pajakgadaiwangi
Business Hours: Mon - Sat 8am - 5.30pm;   Sunday and Public Holiday Closed.

FAQ (Frequently Asked Questions):

1.  What services does Pajak Gadai Wangi provide?
  • Pajak Gadai Wangi is a licensed pawnshop. 
  • We provide cash loans. The interest for our loans is 2% per month.
  • Customers store their gold or jewellery with us as security for the duration of the loan and redeem their items when the loan is repaid. 

2.  What does “pawn” mean?
  • “Pawn” means depositing your valuables with a pawnbroker as security to obtain a loan.
  • Unlike selling your valuables outright, a pawn gives you the option of reclaiming your items.
  • Pawning is simple: You bring us gold or jewellery, we loan you cash, you pay us back plus a small fee, you get your goods back.
  • If you want the option of keeping your goods, then a pawn is the answer.

3.   How does our loan work?
  • Most transactions at Pajak Gadai Wangi require only a few minutes.
  • We appraise your gold and jewellery based on market prices of the day. 
  • Once an agreement is reached, the customer will receive a pawn ticket and cash instantly. 
  • The loan duration is 6 months.
  • Customers can redeem their pawned items anytime within 6 months.
  • The loan duration can be extended for another 6 months by paying any interest due. 

4.  What can I pawn?
  • You can get a cash loan at Pajak Gadai Wangi using gold, platinum, silver, jewellery and diamonds as collateral.
  • We accept gold of various grades of fineness, white gold, gold watches, gold bars, gold coins/dinars etc. Gold items which are damaged are also accepted.
  • All gold jewellery: rings, bracelets, chains, necklaces, pendants, bangles, earrings, hollow gold jewellery and gold jewellery with stones etc.
  • If you are unsure if we will accept your items, please contact us.

5.  How much can I get?
  • Our appraisal is based on the value of the items that a customer wishes to pawn.
  • We aim to give you the highest loan amount for your valuables.

6.  Who can pawn?
  • All customers must be 18 years of age and above and possess a valid identification document such as Mykad or passport.
  • You must be the legal owner of the items that you wish to pawn.
 
7.  How is interest calculated?
  • Interest is 2% of the loaned amount per month.  E.g. A customer who borrows RM100 pays only RM2 in interest a month.
  • Customers only pay interest for the duration of their loan. Eg. A customer who is loaned RM100 and redeems his item within 3 months pays only a total of RM6 in interest (RM2 x 3 months).

8.  What is the duration of the loan?
  • The loan duration is for 6 months or earlier.
  • Customers can redeem their items anytime within the 6-month loan term.
  • Loans are renewable and can be extended for another 6 months.

9.  Do I have to make any monthly payments for my loan?
  • Monthly interest payments are not necessary.
  • Customers only need to pay any interest due when redeeming their pawned items or at the end of the 6-month loan term.
 
10.  Can I make payments by instalments?
  • Customers have the flexibility to make payments in any amount.

11.  How do I know if my loan is about to expire?
  • The expiry date of a loan is six months from the pawn date.
  • The expiry date of a loan is written on the pawn ticket issued to the customer.
  • Pajak Gadai Wangi will contact the customer by phone or mail before the expiry of a loan so that customers are reminded to redeem or renew their loans on time.
 
12.  How can I extend the duration of my loan?
  • Please visit us and bring along your Identification Card and pawn ticket.
  • You will need to pay any interest due.
  • Your loan will be extended for another 6 months.
  • We will issue you with a new pawn ticket.
 
13.  How can I replace a lost/ stolen pawn ticket?
  • Please visit us to make a lost/ stolen pawn ticket report and bring along your Identification Card.
  • You will be issued with a new pawn ticket within minutes.

14.  Can I redeem my items before the 6 month loan duration has expired?
  • Customers can redeem their items anytime before the 6-month loan term has expired.
  • There is no penalty for redeeming your items before the 6-month loan term has expired.
15.  Will my items be safe?
  • We take security and safety very seriously. 
  • Pajak Gadai Wangi utilises round the clock video surveillance, alarm systems and vault storage to protect your valuables.
  •  Your valuables will not be tampered with. 

16.  Is the buying/ selling of pawn ticket(s) legal?
  • The buying and selling of pawn ticket(s) is illegal.
  • Illegal money lenders buy pawn tickets in order to charge borrowers a much higher rate of interest, often more than 5%.
  • Our customers can renew their pawn tickets easily at Pajak Gadai Wangi by paying any interest due and have their loan duration extended for another 6 months.